What is a zero-knowledge password manager?
A password manager that encrypts your data on your own device before it is stored, using a key only you hold. The provider keeps the encrypted result but has no way to decrypt it. The Secrets Vault works this way: we store ciphertext, never your passwords.
Can The Secrets Vault read my passwords or files?
No. Your vault is encrypted in your browser with AES-256-GCM before it reaches us, using a key derived from a master password we never receive. We only ever store ciphertext, so we are architecturally unable to read your secrets. So is anyone who breaks into our servers.
How much does The Secrets Vault cost?
Personal plans cost R60 a month for 25 GB, R80 for 50 GB and R160 for 120 GB. Family is R450 a month for up to five people sharing 500 GB. Teams is R75 per user a month (minimum 3) and Business R130 per user (minimum 10). Every plan includes every security feature; bigger plans add more sharing, longer password history and larger files.
Is there a free trial?
Yes. Personal and Family plans include a 7-day free trial and Teams and Business a 14-day trial. A card is needed to start, you are not charged until the trial ends, and you can cancel any time before then.
What happens if I forget my master password?
Use the one-time recovery code you were given at sign-up to get back in. You can also name a trusted emergency contact, and Business organisations can opt in to admin-assisted recovery. Without any of these we cannot reset it. That is the trade-off for true zero-knowledge security.
Where is my data stored?
In South Africa, on Amazon Web Services. What is stored there is encrypted before it leaves your device. We process personal information in line with POPIA; see our privacy policy for details.
Can I move my passwords from another password manager?
Yes. Import an export from Bitwarden, LastPass, 1Password or any CSV file in a few minutes. You can also export your own vault at any time, as an encrypted file or a CSV that most password managers accept.
Can I share passwords with my family or team?
Yes. Family gives up to five people a shared family vault plus their own private vaults. Teams and Business add shared collections with per-collection access, roles and an audit log. For one-off sharing, view-once links self-destruct after a single view.
How do I cancel?
Cancel any time from your account. You keep access until the end of the period you have paid for, and your encrypted data is kept for 12 months in case you come back. You can also delete your account and data permanently.
How are payments handled?
Through PayFast, a South African payment gateway. Card details go straight to PayFast; we never see or store them. Prices are in rand, so there are no currency conversion fees on South African cards.